Domestic Shipping (Within India)

Luxe Living Carpets delivers products across India through trusted logistics partners.

  • Shipping timelines vary based on product type, order quantity, and delivery location.
  • Standard delivery timelines will be communicated at the time of order confirmation.
  • Delivery timelines are indicative and may vary due to logistics, weather conditions, or unforeseen circumstances.
  • Installation, if requested, may be scheduled separately and is subject to site readiness.

International Shipping

We ship selected products internationally based on order feasibility and destination.

  • International shipping charges, customs duties, taxes, and import fees are borne by the customer unless stated otherwise.
  • Delivery timelines depend on the destination country, customs clearance, and local courier partners.
  • Luxe Living Carpets is not responsible for delays caused by customs inspections, regulatory clearances, or local authorities.

Shipping Charges

  • Shipping charges are calculated based on order size, weight, destination, and mode of transport.
  • Final shipping costs will be shared before order confirmation.
  • Any additional charges arising due to address changes, re-attempts, or special handling will be charged to the customer.

Delivery Conditions

  • Customers must ensure correct and complete delivery address details.
  • Any damage or shortage must be reported at the time of delivery or within 24 hours of receipt.
  • Once the product is delivered and accepted, Luxe Living Carpets is not responsible for handling or storage-related issues at the customer’s premises.

Cancellation Policy

Order Cancellation (Before Dispatch)

  • Order cancellation requests must be made within a limited time after order confirmation.
  • Cancellations are subject to approval and may attract processing or administrative charges.
  • Customized, cut-to-size, or made-to-order carpets are generally not eligible for cancellation.

Order Cancellation (After Dispatch)

  • Orders cannot be cancelled once dispatched.
  • In case of delivery refusal, shipping, return freight, and handling charges will be deducted, and the balance amount (if any) will be processed as per internal review.

International Order Cancellations

  • International orders cannot be cancelled once production or dispatch has begun.
  • Any customs duties, shipping costs, or taxes paid will not be refundable.

Non-Delivery or Failed Delivery

  • If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the order, re-delivery or return costs will be borne by the customer.

Policy Updates

Luxe Living Carpets reserves the right to modify this Shipping & Cancellation Policy at any time. Updates will be reflected on our website, and continued use of our services implies acceptance of the revised policy.

For any clarification regarding shipping or cancellations, please contact Luxe Living Carpets through our official communication channels.