Due to the nature of carpet and flooring products, returns are accepted only under specific conditions.
Eligible for Return
- Manufacturing defects
- Wrong product delivered (different from confirmed order)
- Damaged product received during transit
Any such issue must be reported within 24 hours of delivery.
Not Eligible for Return
- Products that have been cut, installed, altered, or used
- Custom-made or made-to-order carpets
- Color, texture, or shade variations due to lighting, display, or screen differences
- Damage caused after delivery due to improper handling or storage
Refund Policy
- Refunds are processed only after the returned product is inspected and approved.
- Approved refunds will be issued through the original mode of payment.
- Refund timelines may vary depending on the payment method and bank processing time.
- Shipping, handling, customs duties, and installation charges are non-refundable.
Replacement Option
In eligible cases, Luxe Living Carpets may offer a replacement instead of a refund, subject to product availability.
Return Process
To request a return or refund, please contact us within the specified time period:
- WhatsApp – for faster support and order reference
- Email – for detailed issue description and documentation
Kindly share:
- Order details
- Clear photos or videos of the issue
- Contact information
Our team will review the request and guide you through the next steps.
International Orders
- Returns for international orders are subject to review and approval.
- Shipping costs, customs duties, and taxes paid for international orders are non-refundable.
- Return shipping, if approved, must be borne by the customer unless otherwise agreed.
Policy Updates
Luxe Living Carpets reserves the right to modify this Return & Refund Policy at any time. Updates will be reflected on our website.
For any return or refund-related assistance, please contact Luxe Living Carpets via WhatsApp or email through our official channels.